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CERAMIC EXCHANGE WARRANTY POLICIES

RangeWarrantyDetailed Comment
Ceramics10/1 Years10 Years replacement parts or complete product -1 year labour
Internal system (valves)3/1 Years3 Year replacement parts Ð 1 year labour
Seat and Hinges, Flush Pipes, Button, other parts1 Year1 Year replacement parts or complete product Ð 1 year labour
In-wall cistern5/1 Years5 Year replacement parts Ð 1 year labour
Vanities (Cabinet)10/1 Years10 Year replacement parts or complete product -1 Year labour
Legs, Runners3 Years3 Year replacement parts ÐÊ1 year labour
Shaving Cabinet (Mirror Doors)1 Years1 Year replacement parts or complete product -1 year labour
Acrylic Bath5 Years5 Year replacement on bath shell
Laundry Tub and cabinet Sets5/1 Year5 Year replacement Sink, 1 year labour
Wastes1 Year1 Year replacement parts
Mixer15/7/1 Years15 Year ceramic disc cartridges-7 Year replacement parts or complete product-1 Year labour
Shower Heads & Arms, Bath Outlets, Shower rails3/1 Years3 Year replacement parts or complete product -1 year labour
Accessories, Shower hoses, Pop Up Wastes, Floor grates, Channels, All others1 Years1 Year replacement parts or complete product

What’s not covered under Warranty?

  • Improper functioning of the product due to incorrect installation
  • Damage due to incorrect installation
  • Damage due to accident
  • Damage due to secondary transit or handling
  • Improper care and cleaning
  • Alterations to the original product
  • Inappropriate use and/or abuse of item/vandalism

Important note about Warranty Claims

Ceramic Exchange will provide supportive after sales and service or replacement of any product which, as a man-made item, may develop a production issue with the material component. However, the function and installation of the product is the responsibility of a licensed plumber. It is the responsibility of the licensed installer to inspect for damage prior to installation. No claims for damage/error/unsuitability will be considered after installation. Fabricators and Joinery must inspect the product before installation for damage from handling or dimensional variation in manufacture. Under-mount basins must be removable. If you have a functional problem with your product(s), which is not related to the material and product you should contact the licensed installer in the first instance. If your installer fails to return and you still require on-site attendance for minor adjustments or to check the product, a service fee will apply. Proof of purchase is required for all Warranty claims.

What’s the Warranty Policy for Commercial Project Developments?

RangeWarrantyDetailed Comment
Ceramics5/1 Years5 year replacement parts or complete product -1 year labour
Internal system (valves)1 Year1 Year replacement parts Ð 1 year labour
Seat and Hinges, Flush Pipes, Button, other parts1 Year1 Year replacement parts or complete product -1 year Labour
In-wall cistern3/1 Years3 Year replacement parts Ð 1 year Labour
Vanities (Cabinet)10/1 Years10 year replacement parts or complete product -1 year labour
Legs, Runners3 Years3 Year replacement parts ÐÊ 1 year Labour
Shaving Cabinet (Mirror Doors)1 Years1 Year replacement parts or complete product -1 year Labour
Acrylic Bath3 Years3 Year replacement on bath shell
Laundry Tub and Cabinets Sets1 Years1 Year Replacement Cabinet
Mixer15/7/1 Years15 Year ceramic disc cartridges-7 Year replacement parts or complete product-1 Year labour
Shower Heads & Arms, Bath Outlets, Shower rails1 Year1 Year replacement parts or complete product Ð 1 year labour
Accessories, Shower hoses, Pop Up Wastes, Floor grates, Channels, All others, wastes1 Year1 Year replacement parts or complete product
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